Chef Gordon Ramsay, along with a team of hospitality experts, travels the country applying his high standards to struggling hotels, motels, and bed and breakfasts in an effort to get the owners and staff to turn their establishments around. Ramsay's signature no-holds-barred style will make it clear to those he coaches that there is no place for dirty rooms or incompetent staff if one hopes to remain in business.
The first hotel is Juniper Hill Inn in Windsor, VT. Gordon checks in to the Juniper Hill Inn, a place that looks like a million dollars, but smells of RAW SEWAGE. He meets the inn's wealthy and arrogant owner, Robert Dean II, and witnesses Dean's inexcusable treatment of his staff. Gordon quickly concludes that it may take a miracle to save the inn.